Questions and Answers for New Members

What is AmeriHealth Caritas New Hampshire?

AmeriHealth Caritas New Hampshire is a managed care organization and a member of the AmeriHealth Caritas Family of Companies, a national leader of Medicaid managed care.

AmeriHealth Caritas New Hampshire is honored to have been selected as one of the managed care organizations to administer health care services to participants in the New Hampshire Medicaid managed care program.

Headquartered in Manchester, AmeriHealth Caritas New Hampshire is a mission-driven health care organization. We emphasize preventive care, health maintenance and community outreach programs.

At AmeriHealth Caritas New Hampshire, care is the heart of our work.

How do I choose a plan?

New Hampshire Medicaid Services can help you choose and enroll in a plan. Call the Medicaid Service Center (NH Only) at 1-888-901-4999 (TDD Access: 1-800-735-2964), Monday through Friday, 8:00 a.m. to 4:00 p.m. ET.

I am interested in enrolling in AmeriHealth Caritas New Hampshire. How and when can I enroll?

Call the Medicaid Service Center (NH Only) at 1-888-901-4999 (TDD Access: 1-800-735-2964), Monday through Friday, 8:00 a.m. to 4:00 p.m. ET.

If I enroll with AmeriHealth Caritas New Hampshire, will I lose my regular Medicaid benefits?

No. You will keep all of the same Medicaid benefits that you're currently eligible for today.

Will my family be on different managed care organization (MCO) plans or are we able to stay on the same plan?

Your family can choose to be on one health plan or split up between plans. Although, each person can only be a member of one health plan.

Can I still join if I also have Medicare?

Yes. Members may be eligible for both Medicaid and Medicare, depending on income level. The state determines your eligibility.

Will I have a monthly payment?

Call the NH Medicaid Client Services at 1-844-ASK-DHHS (1-844-275-3447) (TTY 711) between 8 a.m. – 4 p.m. Monday through Friday for more information.

What will I receive as a new member?

Once you are enrolled with AmeriHealth Caritas New Hampshire, you will receive a Welcome Kit. The information in this kit tells you about our plan, benefits and services. The kit will include the member handbook and member ID card. It will also have information on how to change your primary care provider. You can also access this information online through our New Members section.

What are the benefits and services offered by AmeriHealth Caritas New Hampshire?

Visit our members section to learn more about the benefits and services we offer.

Does my health care provider participate with AmeriHealth Caritas New Hampshire? Is my provider on your plan? Does my provider participate in your network?

We are actively enrolling providers within your area. Your provider may be in the process of being enrolled. You can also use our online provider search tool to find a provider already in our network.

Will my benefits change?

No. You will not lose any of your current benefits. In fact, you may be eligible for additional benefits through AmeriHealth Caritas New Hampshire.